Privacy Policy

General information

At RVP, we aim to improve the health animal health through a holistic approach to patient care. We take protecting the privacy and security of your information very seriously. This Privacy Policy explains who we are and help you understand what data we collect, why we collect it, and what we do with it. This policy applies to all individuals who access our website or engage with the products and services that we provide.

We comply with data privacy regulations applicable in the jurisdictions where we operate. This policy may be reviewed and updated from time to time as laws change and industry best practices evolve. In the event we make material or significant changes, we will let you know through the communication channels that you have elected to receive from us or by placing a note on our website. Please review this policy periodically to make sure you are aware of the current policies.

Information You Provide

We collect information when we interact with you. This includes when you create an account with us, order from us, engage with our sales or support teams or participate in surveys we may offer from time to time. The information that we collect includes information about you as a veterinarian, pet owner or your pet such as mailing address, email, telephone numbers, payment information and passwords.

This information is collected in order to operate effectively and provide you with the best customer experience. Data is provided directly from you as you interact with us but is also collected from third party sources (which includes other companies), such as if we use a service to determine a location based on your IP address in order to customize certain services to your location.

Collection and Uses of Your Information

We use the data we collect for these basic purposes:

  1. To operate our business and provide personalized services to you (including through our contractors such as delivery service providers or third parties that provide support to our email or cloud hosting solutions);
  2. To send communications, including promotional communications;
  3. To display advertising;
  4. For regulatory compliance;
  5. For legal reasons when we may be compelled to comply with inquiries from governmental authorities or to defend or protect our legal rights or claims as required by law; and,
  6. In the event of a business transfer.

Specifically for Veterinary Practices: For practices that use our website or platform (both web or mobile applications), we collect data in user accounts, as well as access, use and archive information to help ensure that digital prescriptions and client/patient records are consistent and that you as the veterinary provider have access to these records. We may share practice information including name, sales volume, and products sold with manufacturers or other industry partners for compliance with contractual obligations related to regulatory requirements such as the drug supply chain security and transparency reporting requirements, or for marketing purposes.

For our pet and horse owners who access our veterinary storefronts, we will capture data related to your pet (patient record, prescription information) or you as the pet owner (such as but not limited to, payment information, mailing address, email, telephone). Information may be shared with our veterinarian as it relates to the purchases that you make from our pharmacy or through a clinic storefront.

We will NOT share personal information in any way that is not covered in this policy without obtaining your consent first.

Managing Your Data

You have a right to access, correct and delete any personal data as well as the object to use of such data by written request at any time.

Web and Mobile Applications: You can adjust and manage the privacy of your information via these applications which allow you to opt out of certain features that we offer. By adjusting your device or browser settings, you can manage information by adjusting your profile, subscriptions, cookies or location services.

Email and Fax Communications: You may opt-out of emails or if applicable, facsimile communications through links in the emails you receive from us or contacting us through the contact information provided on the fax transmission you receive. Upon receiving such notice from you, we will no longer send future emails or facsimile messages to you.

Services: Use of our services is subject to your consent in the product or service terms of use. You may withdraw your consent at any time by unsubscribing and discontinuing use. Contact Us: You may also contact us anytime at if you would like.

Protecting Your Data and Privacy

Maintaining the security and privacy of your data is very important to us. To enhance privacy, we have built in technological and procedural safeguards designed to protect your information. Examples of the technical safeguards we have in place may include the following:

  1. -requiring a password or unique token in order for you to access your personal information;
  2. -using firewalls to protect information we hold;
  3. -using Secure Socket Layer (SSL) encryption in transmitting personal information;
  4. -limiting the number of personnel who have access to personal information;
  5. -routinely backing up our systems to protect the integrity of the data in our systems.

Even with these efforts, there is always risk that an unauthorized third party may find a way around our security systems. In the event of such a breach, we will notify you. This notice will include what occurred, what information was breached and what we will or are doing to respond as well as who to contact with for questions.

Protecting Children’s Privacy

We offer products and services to veterinary clinics and their clients. As such, we do not knowingly sell products to, solicit, collect or retain personal information about children under the age of 18 without parental consent. If we learn that a child under 18 has submitted their personal information to us without such consent, we will take all reasonable measures to delete it from our databases and not use the information for any purpose (except where necessary). If you become aware of any personally identifiable information we have collected from children under 18, please contact us.

How to Contact Us

If you have any questions about this policy or our practices, please contact us at: